General Manager
General Manager
About IVEE Management Group
IVEE Management Group is a leading campground management company, focused on improving the experiences of guests and partners by providing a comprehensive solution for RV park businesses. Our mission is to deliver on our promise to guests and partners, and our team comprises experts in various areas, including operations, marketing, revenue management, employee training, and more.
We prioritize customer intimacy, operational excellence, employee expertise, and financial success to deliver on our mission. Our focus is to provide exceptional experiences to guests, improve RV park assets through responsible management, focus on employee engagement, and generate financial results through increased revenue and expense management.
Job Summary
The General Manager is responsible for overseeing all aspects of the Chateau Burg RV Resort—a new RV Resort in Fredericksburg, Texas, slated to open in Q1 2024. The General Manager will be responsible for managing the daily operations of the resort—including front office/reservations, maintenance, food and beverage, store operations, and propane sales. The General Manager will lead a service-oriented team to provide a world-class guest experience, cultivate resort atmosphere, maintain policies and procedures, and achieve financial goals.
Key Responsibilities
- Oversee all aspects of the Chateau Burg RV Resort including guest services, housekeeping, maintenance, food & beverage, store, and security.
- Ensure that guest satisfaction is maintained at all times by providing exceptional customer service.
- Manage staff and provide leadership, training, and support to ensure that they are motivated, engaged, and providing the highest level of customer service.
- Maintain financial goals by managing expenses and revenue, including monitoring and analyzing financial statements and reports.
- Ensure that the resort is operating in compliance with all local, state, and federal laws and regulations.
- Develop and maintain relationships with guests, suppliers, and vendors to ensure that the resort provides the highest level of service and quality.
- Develop and implement strategies to increase revenue and profitability, including marketing, promotions, and partnerships with local businesses and attractions.
- Implement and enforce resort policies and procedures to ensure a safe, secure, and enjoyable experience for all guests.
- Attend regular meetings and training sessions to stay current with industry trends and best practices.
- Patriciate in the completion of weekly and monthly reports for ownership.
- Participate in local events that increase visibility of the park in the community and deepens community relationships.
Required Qualifications
- At least 5 years of experience in the hospitality industry, with at least 3 years in a management position.
- Knowledge of RV resort or campground operations.
- Excellent leadership and management skills, with the ability to motivate and inspire staff.
- Strong financial management skills, with experience in reading budgets and financial statements.
- Comfortable with technology and basic programs, such as the Microsoft Office suite.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, suppliers, and vendors.
- Strong organizational and problem-solving skills, with the ability to handle multiple tasks and priorities.
Preferred Qualifications
- Bachelor's degree in hospitality, business administration, or related field.
- Knowledge of local, state, and federal laws and regulations related to the hospitality industry.
- Food & Beverage management experience.
Job Overview
Job Title
General Manager
Reports To:
Regional Manager
Location
Chateau Burg RV Resort, Fredericksburg, Texas
Position Type
Full-Time
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