From the beginning IVEE's primary focus was to Improve Value and Enhance Experiences for our guests and partners. Through customer intimacy, operational excellence, employee expertise, and financial success we can deliver on our mission.
Customer Intimacy: Deliver exceptional experiences to our guests at every opportunity and touch point, to ensure all our guest will recommend to their friends our Resorts.
Operational Excellence: Deliver operational excellence by focusing on improving the asset through responsible management, and capital improvement.
Employee Expertise: Focus on employee engagement to ensure every associate is delivering the highest possible level of customer service.
Financial Success: Generate bottom line results through exceptional focus and financial rigor on increasing revenue while managing expenses in real time.
Our Mission: Serve People, Create Memories, deliver exceptional experiences - Improve Value by Enhancing Experiences.
Our Vision: Make a positive difference in the lives of the people and communities we serve, the owners we partner with and the associates who work at our Resorts.
Our Goals: Have vision clarity, communicating goals and strategies to all associates and partners. Focus on portfolio growth enhancing our marketability as a “Best in Class” Management Company. A focus on Customer Service using a Best Practice approach to deliver the highest level of service satisfaction.