General Manager

Customer Service – Must be able to lead and interact with customer/guests and team members in a positive, pleasant, helpful and professional manner at all times. Manager is required to provide regular customer service training to staff. Outstanding customer service is a primary focus of Management Company.

Financials – To have prepared and maintained, in a timely manner, accurate, onsite financial information for continual submittal and review by Management Company in order to operate Navarre Beach Camping Resort in the most efficient and profitable manner.

Follow up – The manager must regularly inspect that which has been delegated.

Marketing – The majority of the print advertising i.e. Trailer Life, Woodall’s, and (State Organization) will be initialized by Management Company. Grass roots marketing will be directed by Management Company and initialized onsite. Hosting and/or involvement in community events will be necessary to promoting the continued sense of community.

Personnel – The manager will hire, train, motivate, follow up, evaluate, recognize, reprimand, and terminate employees. Diligent hiring of staff with positive attitudes is essential in achieving the highest level of customer service. The Manager will be required to become familiar with Florida Employment Development Department guidelines. All terminations must be pre-approved by an officer of Management Company.

Reports – The manager will submit a weekly Managers Report including comments regarding current occupancy comparing current year over previous, occupancy, financials, performance of key supervisors, staff meetings, customer service training, comments on profit enhancement plan and any unusual challenges.

Staff Meetings – The manager will have weekly meetings and daily huddles with supervisors as necessary to maintain resort standards. Regular bi-monthly staff meetings are mandatory for all staff. These meetings will be used to delegate, convey pertinent operations information including customer service procedures and work place safety. All meetings will be accompanied by a written agenda to include initials from each attendee. Copies of these documents will be forwarded to Management Company upon completion.

Safety – Must always maintain a clean, well-organized, safe work/recreation environment. The manager will be required to become familiar with Workers Compensation procedures and OSHA requirements. Mandatory biweekly safety meetings will be accompanied by a written agenda including documentation in the form of initials from each attendee.

System and Procedure analysis – Will need to evaluate all current systems i.e. rotational maintenance program, office procedures etc. to make recommendations on an annual basis.